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Terms and Conditions of Arlekin Casino
These Terms and Conditions ("Terms") govern your use of the online casino platform operated by Arlekin Casino (the "Platform"). By registering for an account, accessing or using the Platform, you agree to be bound by these Terms.
You must be at least 18 years old (or the minimum age required in your jurisdiction) and have a valid email address to register with us. You may only create one account per person, and we reserve the right to close any duplicate or suspicious accounts.
To register for an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your username and password and for ensuring that no unauthorized access occurs through your account. If you suspect unauthorized access, notify us immediately.
We reserve the right to modify our payment terms at any time. We use various third-party services to facilitate payments. Our current accepted currencies are EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, and KZT. Please note that certain countries or jurisdictions may have restrictions on accepting certain currencies.
We reserve the right to request documentation for withdrawals, including proof of identity and address. Withdrawals are usually processed within 24 hours for e-wallets/crypto and 1-3 business days for cards/bank wires. We do not charge internal withdrawal fees.
Bonus terms include wagering requirements (approximately 40x) and maximum allowed bets per spin/round during wagering (commonly about €5). Excluded or reduced-contribution games are listed in our bonus terms. Using strategies on low-risk bets, attempting to "double up" on restricted games while wagering, or betting above the max can lead to bonus and winnings confiscation.
You may set personal daily, weekly, or monthly deposit caps through the responsible gambling section of your account. We enforce minimum deposits of around €20 and define maximum per transaction or per day depending on payment provider.
Large wins may be paid in installments. Typical limits cited are around €10,000 per month for standard players, excluding progressive jackpots. KYC must be completed before withdrawals, and we reserve the right to request additional verification for security or regulatory reasons.
We offer tools including deposit limits over various periods, temporary cool-off or time-out periods, and longer self-exclusion that blocks account access for a chosen duration. Additional tools like reality checks, session reminders, or loss limits may be available via support on request.
Our customer service is offered through 24/7 live chat and email ticketing. Response times on live chat are often within a few minutes, while emails are usually answered within several hours to one business day depending on the complexity of the query.
We use HTTPS with modern TLS (SSL) encryption issued by a mainstream certificate authority. Game fairness relies on RNG technology built into provider platforms, which are regularly tested by independent laboratories like eCOGRA or iTech Labs as part of their global operations.
We reserve the right to modify these Terms at any time without prior notice. You agree that your use of the Platform is subject to our updated Terms. We may suspend or close accounts in cases of fraud, chargebacks, bonus abuse, provision of false information, or breach of any clause of these Terms.
We may terminate or suspend your account at any time without notice if you fail to comply with these Terms. Upon termination, we reserve the right to withhold any outstanding balances and winnings.
These Terms shall be governed by and construed in accordance with the laws of Curaçao, without giving effect to any principles of conflicts of law.
Any disputes arising from these Terms shall be resolved through binding arbitration, following the rules and procedures of the Arbitration Association in Curaçao.
These Terms constitute the entire agreement between you and us regarding your use of the Platform. You agree to comply with all applicable laws and regulations when accessing or using our services. We are not liable for any third-party content, products, or services available through links on the Platform.
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
